Product Discovery & Workflow Mapping
We mapped the complete workshop journey, its operational rules, and the handoffs between service advisors, controllers, technicians, parts teams, quality control, and delivery staff.
Al Naboodah
A role-based automotive workshop management system connecting service advisors, technicians, quality control, parts teams, and delivery staff across the complete vehicle repair journey.
Workflow Coverage
End-to-End
Operations Visibility
Real-Time
User Experience
Role-Based
Platform
Web Application
Building a Connected Workshop Operations Platform
MMC Global mapped the vehicle service journey from appointment and reception through repair orders, job cards, parts coordination, quality control, and delivery. We transformed these connected workflows into an automotive workshop management system that gives every role a clear view of work in progress.
Workshop operations depended on multiple teams and handoffs, making it difficult to maintain one consistent view of every vehicle, repair order, and job status.
Service advisors, workshop controllers, technicians, parts teams, and quality controllers needed a shared workflow for appointments, estimates, task assignments, approvals, and delivery readiness without losing context between roles.
Al Naboodah Scope of Work
MMC Global delivered the strategy, experience design, and engineering for a connected automotive workshop management platform built around real operational roles and vehicle service workflows.
Role-Based UX/UI Design
We designed focused dashboards and task flows so each role could quickly find the vehicles, actions, and workshop information relevant to its responsibilities.
Repair Order & Job Card Management
We created connected workflows for appointments, repair orders, estimates, job cards, attachments, approvals, and status tracking throughout the service journey.
Technician, Parts & Quality Coordination
We brought technician assignments, work updates, parts availability, inspections, and quality control into a shared automotive service workflow.
Live Dashboards & Status Visibility
We developed real-time workshop dashboards that make vehicle progress, task ownership, delays, quality checks, and delivery readiness easier to monitor.
Engineering, QA & Release
We engineered and validated the web application across its role-based experiences, creating a dependable foundation for workshop operations and future iteration.
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