Service and Experience Design
Mapped complex government processes into coherent user journeys, module structures, and role-appropriate workspaces built around real operational tasks.
DGE Business Process Automation
MMC Global designed an enterprise platform that turns fragmented operational processes into one governed digital workspace—giving teams a clearer way to plan, approve, monitor, and report across government entities.
Operating Model
Unified Workspace
Core Controls
Role-Based
Governance
Auditable Workflows
Decision Support
Live Insights
One Operating Model for Complex Government Work
The platform brings operational planning, project tracking, ICT budgeting, maturity and compliance, approvals, and executive reporting into a shared system. Consistent navigation and role-aware workspaces help each user move from the task in front of them to the wider performance picture without losing context.
Planning, approvals, budget controls, compliance submissions, and performance reports often lived in separate tools and handoff-heavy processes. That fragmentation made ownership harder to see and slowed the journey from request to informed action.
The product needed to support different government entities, responsibilities, and approval paths while retaining a consistent operating model and a dependable audit trail.
Business Process Automation Platform Scope
The solution pairs enterprise-grade workflow controls with a clear, consistent experience for operational teams, administrators, and decision-makers.
Workflow and Approval Automation
Connected requests, assignments, approval states, scheduling, notifications, and activity history in traceable end-to-end workflows.
Planning, Projects, and KPIs
Created dashboards and working views for strategic goals, annual operating plans, project status, performance trends, and management reporting.
ICT Budget Governance
Organized budget planning, utilization, variance visibility, and supporting approval processes within the same governed product environment.
Maturity and Compliance
Supported standards management, evidence submission, pending approvals, clarification requests, deadlines, and compliance progress across entities.
Administration and Multi-Tenancy
Provided entity, user, role, template, configuration, reporting, and audit controls to operate the platform consistently at organizational scale.
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