Multi-Role Product Experience
Design distinct, connected journeys for merchants, drivers, and customers while maintaining a consistent interaction model across the platform.
Ezy
Ezy unifies the last mile in one role-based platform. Merchants can create and manage deliveries, drivers can navigate and complete assigned jobs, customers can follow every handoff, and operations teams can monitor the network from a live dashboard.
Ecosystem
3 Connected Roles
Operations
Live GPS Tracking
Verification
AWB + OTP
Platforms
iOS + Android
From Delivery Request to Verified Handoff
A merchant creates a delivery with pickup, destination, recipient, and payment details. Ezy generates the shipment reference, keeps operations and the assigned driver aligned through live status and location, updates the customer through tracking notifications, and closes the handoff with AWB or OTP verification.
Courier operations span merchant requests, recipient details, driver assignment, live location, customer updates, cash collection, returns, and proof of delivery. When those tasks sit across calls, messages, maps, and spreadsheets, every handoff introduces more manual coordination.
The product needed to serve merchants, drivers, and customers without giving each role the same overloaded experience, while still giving operations teams a complete view of orders and movement across the network.
Ezy Product Scope
The product scope connects the mobile experiences and operational controls required to create, assign, track, verify, and reconcile deliveries across the full last-mile journey.
Merchant Delivery Management
Support delivery creation, recipient and customer details, pickup and destination selection, distance-based charges, shipment references, returns, and delivery history.
Driver Assignment and Navigation
Give drivers a focused view of assigned deliveries, route navigation, pickup confirmation, delivery status, and completion controls for work in the field.
Live Customer Visibility
Keep recipients informed with tracking links, out-for-delivery alerts, AWB details, payment links, driver context, and delivery progress.
Secure Verification and Payments
Connect AWB and OTP confirmation with COD collection, payment status, merchant wallet visibility, and controlled delivery or return handoffs.
Operations Dashboard
Centralize order management, live map tracking, delivery monitoring, merchant and driver statistics, customer records, and operational reporting in one web workspace.
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sales@mmcgbl.com
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