Service Discovery and Category Architecture
Organize cleaning, AC, electrical, plumbing, laundry, pest control, urgent requests, and vehicle services in a consistent discovery experience.
Servy
Servy is an on-demand services app that gives customers one guided route to book home, urgent, and vehicle services. The experience connects category discovery, job details and photo uploads, schedules and addresses, AED price estimates, provider assignment, live progress, and service completion across iOS and Android.
Service Model
On-Demand
Core Journey
Book to Complete
Pricing Context
AED Estimates
Platforms
iOS & Android
One Guided Journey from Service Need to Completion
Servy turns a fragmented service request into a structured mobile flow. Customers choose a service, describe the job and upload supporting photos, select a time and address, review an AED price estimate, and follow the assigned professional through confirmation, travel, service, and completion. Provider-facing workflows carry the same job context into task acceptance and delivery.
Booking a reliable service can require calls, chat threads, manual notes, repeated explanations, uncertain pricing, and separate follow-ups for arrival and completion.
Servy also needed to support very different service requirements—from AC maintenance and plumbing to urgent requests and pressure washing—without making customers learn a new process for every category.
Servy Product Scope
The verified Figma scope spans the customer, urgent-service, category-specific, and professional workflows required to request, price, schedule, assign, track, and complete on-demand services.
Category-Specific Job Intake
Collect the information each service requires, including property or vehicle details, customer notes, problem descriptions, and supporting image uploads.
Scheduling, Address, and Urgent Requests
Support planned time slots, saved or new service addresses, and urgent booking paths while preserving a familiar mobile interaction model.
Price Review and Booking Confirmation
Present estimated service pricing in AED, summarize the selected details, and give customers a clear confirmation before the request moves forward.
Provider Assignment and Live Job Status
Connect customers with assigned professionals and surface status milestones such as confirmed, en route, in progress, and completed.
Professional Task and Completion Workflow
Give service professionals the customer, location, schedule, photos, and job details needed to accept, navigate, start, complete, and close the service loop.
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