SAP CRM consulting services
Plan, implement, integrate, modernize, and support SAP CRM with a delivery team focused on connected customer processes, dependable data, user adoption, and long-term platform value.
What we deliver
SAP CRM programs become difficult when customer data is fragmented, sales and service processes diverge by business unit, integrations are unreliable, custom code restricts change, or users work around the platform. MMC Global connects process design, SAP CRM configuration, extension development, integration, data migration, testing, and operational support so your customer platform works with the wider SAP landscape and remains practical to evolve.
Assess business processes, system health, customizations, data quality, integrations, user pain points, support demand, and future SAP CX options. Turn the findings into a prioritized roadmap with clear dependencies and decision points.
Design and configure SAP CRM sales, service, interaction-center, and marketing workflows around agreed roles, controls, reporting needs, acceptance criteria, and rollout priorities.
Deliver upgrade-conscious enhancements using supported configuration and extension patterns, including workflows, business rules, WebClient UI changes, reports, forms, interfaces, and ABAP development where validated requirements need it.
Connect SAP CRM with SAP ERP or SAP S/4HANA, SAP Commerce Cloud, analytics, contact-center tools, identity services, master-data platforms, and non-SAP applications using governed, monitored integration patterns.
Plan upgrades, landscape consolidation, data migration, or a phased transition toward SAP Sales Cloud and SAP Service Cloud when that direction fits your SAP roadmap, processes, licensing, and integration landscape.
Stabilize live operations, resolve incidents and interface failures, improve performance and usability, assess change impacts, manage tested releases, and maintain a value-ranked enhancement backlog.
Business outcomes
Improve the consistency and availability of account, contact, product, activity, opportunity, order, and service information across customer-facing and back-office processes.
Reduce duplicate entry, broken handoffs, integration errors, and offline work with clearer process ownership, practical automation, and supportable system boundaries.
Replace reactive fixes with an evidence-based roadmap for optimization, upgrade, integration renewal, selective migration, or transition to the appropriate SAP customer-experience products.
Implementation path
Common SAP CRM transformation use cases
Confirm buyer, seller, service-agent, and IT pain points; inspect the current landscape; define business outcomes, scope, risks, ownership, and the decisions discovery must produce.
Map future customer journeys, roles, data ownership, business rules, integrations, security, reporting, custom-development needs, migration waves, and acceptance criteria.
Configure and extend SAP CRM, build and monitor interfaces, cleanse and migrate agreed data, and test complete sales, service, marketing, and back-office scenarios with business users.
Prepare users and support teams, execute cutover, provide hypercare, monitor adoption and integration health, resolve recurring issues, and move approved enhancements into a governed release backlog.
Frequently asked questions
We support SAP CRM assessments and roadmaps, implementation, configuration, customization, ABAP and interface development, data migration, SAP and non-SAP integration, testing, rollout, user enablement, optimization, application support, and ongoing managed services. Scope can cover a defined project, specialist workstream, remediation program, or continuous-improvement backlog.
Yes. We can review configuration, custom code, WebClient UI, workflows, integrations, middleware queues, data quality, reporting, performance, security roles, recurring incidents, and user feedback. The result is a prioritized stabilization and improvement plan based on business value, operational risk, and effort.
Yes. We can design and support integrations for business partners, products, pricing, quotations, orders, contracts, service processes, billing context, and other agreed objects. Each interface is defined around system ownership, mapping, security, frequency, volume, monitoring, reconciliation, error handling, and recovery.
Yes. We begin with standard configuration, then use supported enhancement patterns where a confirmed requirement needs more. Work can include business rules, workflows, WebClient UI enhancements, forms, reports, interfaces, and ABAP development, with documentation and regression testing to control technical debt.
Yes. We can assess the source landscape, customizations, integrations, data quality, retention needs, and target options; then plan extraction, cleansing, mapping, trial loads, reconciliation, cutover, archiving, and stabilization. The target may be an upgraded or consolidated landscape or a phased transition to relevant SAP Sales Cloud and SAP Service Cloud capabilities, depending on your strategy.
Timing depends on functional scope, business units, countries, custom code, integrations, data quality and volume, testing cycles, and rollout strategy. Discovery produces a phased plan with dependencies, milestones, responsibilities, and acceptance criteria rather than an arbitrary fixed estimate.
Support can include hypercare, incident and problem management, interface monitoring, performance tuning, defect resolution, minor enhancements, tested releases, documentation, knowledge transfer, and a continuous-improvement backlog. The service model is aligned to your operating hours, internal ownership, and change demand.
Explore location-specific guidance for SAP CRM consulting, implementation, integration, migration, and support.
Related products
Connect with our product consultants to discuss your current environment, priorities, and delivery goals. We help businesses implement, integrate, migrate, and improve SAP CRM with a plan shaped around their operations and users.
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