NetSuite CRM refers to NetSuite customer relationship management software, a multi-purpose system for managing customers’ data and records. Companies use NetSuite to know their customers better and help them to meet their satisfaction.
The market share of NetSuite CRM is approx 0.5% other than similar service providers such as Salesforce, Zoho, etc.
Customer Relationship Management (CRM)
Microsoft Dynamics CRM (7.54%)
NetSuite CRM empowers the customer management capabilities and provides customer support, marketing automation integration, and salesforce automation. In fact, NetSuite single solution can simply handle all these customer management tasks efficiently.
What is CRM?
Customer relationship management (CRM) is an approach for monitoring all of your company’s prospects and potential customer relationships and interactions. The idea is straightforward: improve business and customer relationships in order to expand your company. A customer relationship management system (CRM) aids businesses in staying in touch with customers, streamlining procedures, and increasing profits.
CRM is the most popular and fastest-growing corporate application software sector, with global CRM investment estimated to hit $114.4 billion by 2027.
With NetSuite CRM, you can automate the sales and marketing process in a limited time and get effective results. Moreover, it allows a continuous flow of data across the customer buying journey. All can easily manage with a unified platform, from lead to opportunity, sales order, fulfillment, renewal, upsell, cross-sell, and support.
Market share of NetSuite CRM
- 76% of NetSuite CRM customers are in the United States, and 7% are in the United Kingdom.
- When we look at NetSuite CRM clients by industry, we discover that computer software (25%) is the most popular, followed by information technology and services (9%) and computer hardware (6%).
- The bulk of NetSuite CRM clients (51%) are medium-sized, 16 percent are large (>1000 workers), and 32 are tiny (less than 50 employees).
- NetSuite CRM is purportedly used by 2039 organizations, including Verizon, Sony, and Oracle.
10 reasons For Using NetSuite CRM 2022
Using NetSuite CRM is its features and functionalities that save time for the employees doing tedious tasks. Furthermore, we listed a few reasons that simultaneously meet organizational goals, solve multiple problems, and streamline them for organizational benefits.
Customer Management
The more you know your customer, the better you can serve them. That’s why NetSuite allows you to manipulate customers’ data, including shopping history, support communication, etc. It means with NetSuite; you can personally know your customer’s in-depth history to provide a better and more personalized experience.
Sales Forecasting
NetSuite refreshes your prediction statistics in real-time on your dashboard as you add orders and opportunities. You may also change your sales plan with confidence with reliable statistics in hand. As a result, you know better than anybody as a sales representative which deals are most likely to close and when.
Time Tracking
Time tracking is an amazing CRM feature for tracking customer-employee correspondence. Furthermore, it evaluates the employee’s weekly, monthly, and yearly performance regarding how employees interact with customers, how valuable the customer communication is, and how accurate the target they achieve.
Campaign Management
With NetSuite CRM, campaign management is now easy by tracking, monetizing, evaluating, and analyzing, all in one frame. Initiating a marketing campaign without any automation resources is useless. Unless you can record data, purchasing patterns, support correspondence, and other important aspects of successful campaign management.
Email Marketing
Email marketing campaigns are another important component to cater to your customers and prospects. With NetSuite CRM, you can keep monetizing the effectiveness of email, such as the open rate, delivery status, count replies, scrap out spam, etc. Moreover, it refines the gathered data, leads, and target audience and helps you to build an effective email marketing campaign for the long run.
Incentive Compensation
Incentive compensation provides your sales team with clear visibility into current sales incentives while also automating important procedures like commission computation and completed sales order flow. It greatly reduces the chances of making a mistake.
Opportunity Management
Thanks to opportunity management, your sales team will have immediate exposure to all the information they need to maximize sales opportunities. All of it, contacts, meeting logs, and service and product divisions, are displayed logically and easily.
Lead Management
NetSuite CRM unifies marketing and sales processes, keeping lead generation and monitoring leads from first lead acquisition through prospect to the potential customer. You may construct a detailed picture of them and effectively customize your strategy by following their experience.
Real-Time Dashboard
NetSuite CRM’s real-time dashboards are an important aspect of customer management capabilities. They allow your customer service, sales, and marketing teams to see crucial statistics like the number of calls resolved, call volume, open opportunities, and email campaign response at a glance.
Because the program is cloud-based, it can be viewed and updated at any time, from anywhere; this ensures that your data is always current. The dashboards may also be tailored to each individual employee, allowing them to view only the data that is important to them.
Monetizing and Analyzing
In real-time, you may access a range of data. Also, directly and immediately construct customized statistics that enable you to track the key performance metrics that matter to you.
Pricing Overview
NetSuite CRM is available for a monthly fee of $129.00. There is no free version available. There is no free trial available for this. Please see the table below for further information on pricing.
| Deployment | Support | Training |
| Cloud, SaaS, Web-Based | Email/Help Desk | Webinars |
| Desktop – Mac | FAQs/Forum | Documentation |
| Desktop – Windows | Knowledge Base | In-Person |
| Mobile – Android | Phone Support | Live Online |
| Mobile – iPhone | 24/7 (Live Rep) | Videos |
| Mobile – iPad | Chat |
Features of NetSuite CRM
A quick glance at NetSuite CRM features helps you to take into consideration your business process. Below are the following features that you can use in the NetSuite CRM system.
- Calendar/Reminder System
- Document Storage
- Email Marketing
- Internal Chat Integration
- Lead Generation
- Lead Qualification
- Marketing Automation
- Mobile Access
- Quotes/Estimates
- Segmentation
- Task Management
- Territory Management
Bottom Line
Although you can find various competitors of NetSuite CRM, the effective use of NetSuite CRM never matches the level of any others. Let’s take advantage of NetSuite CRM, and streamline your marketing and selling process. With MMCGBL, you can implement the NetSuite CRM system to take care of all the activities in one solution. With 1000+ projects, our team is confident in providing satisfactory services in any discipline. If you are interested, then let us know your requirements.
